American Psychological Association

Information Delivered by a Chatbot Has a Positive Impact on COVID-19 Vaccines Attitudes and Intentions

The American Psychological Association introduced and tested on 701 French participants a novel messaging strategy: A chatbot that answers people’s questions about COVID-19 vaccines. We find that interacting with this chatbot for a few minutes significantly increases people’s intentions to get vaccinated (ß = 0.12) and has a positive impact on their attitudes toward COVID-19 vaccination (ß = 0.23).

Source: Information Delivered by a Chatbot Has a Positive Impact on COVID-19 Vaccines Attitudes and Intentions

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