Using SMS- and IVR-based surveys during COVID-19

Using SMS and IVR-Surveys During COVID-19: Technical Brief

This technical brief is intended to serve as guidance for systematically administering Short Message Service (SMS) and Interactive Voice Response (IVR)-based surveys to collect data1 from a stratified sample of participants. The brief includes a number of reference documents and resource people to contact for additional information.

This document is not intended to guide push or blast messaging, or opt-in texting to a short code. It is important to distinguish between SMS and IVR efforts that push or disseminate information or educational messages or collect data from opt-in self-selecting samples.

Source: Using SMS and IVR-Surveys During COVID-19: Technical Brief