Building Trust and Empathy

Building Trust and Empathy: Enabling Healthcare Workers to Prepare, Respond, and Recover from Emerging Pandemic Threats and Infectious Diseases Outbreaks

Breakthrough ACTION-Nigeria developed the “Building Trust and Empathy Around COVID-19: A Client-Centred Communication Approach” training curriculum aimed at promoting positive client-provider interactions that ensure healthcare workers have the tools and capacity to address vaccine hesitancy (among themselves and with their clients) and encourage COVID-19 prevention, testing, and vaccination as outlined in national guidelines and policies, and take care of themselves in high-stress situations such as the one COVID-19 presented.

This case study showcases the approach and key learnings from Ebonyi, FCT, and Oyo State.

Source: Building Trust and Empathy: Enabling Healthcare Workers to Prepare, Respond, and Recover from Emerging Pandemic Threats and Infectious Diseases Outbreaks

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