Guide to Prevention and Control of COVID-19 in Services of Health

The Coronavirus topic was included in the Guide for the Prevention and Control of COVID-19 in Health Services of the Ministry of Public Health and Social Assistance of Guatemala.

To facilitate dissemination, a brochure and poster were produced. In addition, workshops were held with staff from the MOH and the municipalities of Nebaj, Chajul, Nebaj and Sacapulas in Quiché.

Source: Guide to Prevention and Control of COVID-19 in Services of Health

    COVID-19 Vaccination Training Compendium

    This website provides health departments and their staff with training resources and expert guidance to effectively communicate about COVID-19 disease and vaccination to partners, other health jurisdictions, and members of the public.

    Source: COVID-19 Vaccination Training Compendium

      RCCE Guide for Community Health Workers, Volunteers, and Social Mobilizers

      This Risk Communication and Community Engagement (RCCE) Guide serves as a guide for community health workers (CHWs), volunteers, and social mobilizers in communicating with people on COVID-19 and helping them protect themselves and others from the virus. This guide contains importance of community engagement during health crisis, how to talk to people in the community, how to protect yourself and others while on duty, and key messages that need to be conveyed to the community and to specific audience groups.

      Using the guide, Department of Health, in partnership with USAID Breakthrough ACTION, UNICEF, and WHO conducted RCCE online trainings via Zoom to CHWs, volunteers, and social mobilizers.


        Critical Observations on and Suggested Ways Forward for Healthcare Communication during COVID-19: pEACH Position Paper

        This is a position paper that presents observations relating to policy and practice in communication in healthcare related to COVID-19. The authors state that communication in healthcare and COVID-19 have a mutually influential relationship that is informed by policy and has influenced practice. The fast pace at which policies have been developed for and practice has adapted to COVID-19 necessitates critical reflection.

        Evidence-based guidance for communication in healthcare in COVID-19 is central to shaping approaches to public health communication. Evidence-based guidance is also necessary for the challenges faced in communicating with patients, their families, and carers during COVID-19.

        This paper provides a summary of the key areas for development in communication in healthcare during COVID-19. It offers recommendations for improvement and a call to review policies and practice to build resilience and inclusive and equitable responsiveness in communication in healthcare.

        Source: Critical Observations on and Suggested Ways Forward for Healthcare Communication during COVID-19: pEACH Position Paper

          COVID-19 Vaccination Communication Toolkit

          This informational guide presents six strategies for immunization coordinators to build vaccine confidence within their health system or clinic.

          It includes tangible actions to promote confidence, communication, and uptake of COVID-19 vaccine, which can help support confidence among providers and patients.

          Source: COVID-19 Vaccination Communication Toolkit

            Checklist: How to Create Content About the COVID-19 Vaccine

            Creating content about the COVID-19 vaccines requires a deliberate, well-executed plan. As you begin developing vaccine content at your institution, use our step-by-step checklist to ensure a smooth rollout.

            Anyone can download this free checklist to learn the following:

            • How your content can lower readers’ anxiety and reassure them as they search for vaccine information
            • The most effective ways to reach your unique audience and how to address their concerns
            • Specific questions you’ll need to answer about getting the vaccine at your health system
            • Methods for handling false information on your social channels

            Source: Checklist: How to Create Content About the COVID-19 Vaccine

              Long-Term Care Facility Toolkit: Preparing for COVID-19 Vaccination at Your Facility

              This toolkit provides long-term care facility (LTCF) administrators and clinical leadership with information and resources to help build vaccine confidence among healthcare personnel (HCP) and residents.

              The toolkit emphasizes the critical role played by health professionals in providing trusted information and ensuring high COVID-19 vaccination coverage in their facility.

              Source: Long-Term Care Facility Toolkit: Preparing for COVID-19 Vaccination at Your Facility

                Communication Tools in the COVID-19 Era and Beyond which Can Optimise Professional Practice and Patient Care

                Following the outbreak of COVID-19, the World Health Organization made a number of recommendations regarding the utilisation of healthcare services. In general, there has been a reduction in elective healthcare services including outpatient clinics, diagnostic services and elective surgery.

                Inevitably these reductions for all but the most urgent clinical work will have a detrimental impact on patients, and alternative ways of working including the use of telemedicine may help to mitigate this. Similarly, electronic solutions may enable clinicians to maintain inter and intra-professional working in both clinical and academic settings. Implementation of electronic solutions to minimise direct patient contact will be new to many clinicians, and the sheer number of software solutions available and varying functionality may be overwhelming to anyone unfamiliar with ‘virtual communication’.

                In this article, we will aim to summarise the variety of electronic communication platforms and tools available for clinicians and patients, detailing their utility, pros and cons, and some ‘tips and tricks’ from our experience through our work as an international research collaborative.

                Source: Communication Tools in the COVID-19 Era and Beyond which Can Optimise Professional Practice and Patient Care

                  COVID-19 Testing and Tracing: Message Handbook

                  For any testing and tracing strategy to work, we have to motivate people to act.

                  That’s why The Rockefeller Foundation launched the Testing & Tracing Message Handbook. This Handbook draws on insights from cognitive science, linguistics, focus groups and a nationally representative message-testing survey. It includes audience insights, tested language and science-based do’s and don’ts that public health officials can use to transform their communications.

                  This Handbook will be a living document, updated with new research and tailored messages as facts on the ground change. We’ll also be working closely with public health practitioners, to understand what they need to put the recommendations into action.

                  Source: COVID-19 Testing and Tracing: Message Handbook

                  • Tyler Best

                  COVID-19 Digital Classroom Courses

                  The COVID-19 course series is part of the COVID-19 Digital Classroom initiative. These courses are primarily designed for community-based health workers who practice in low- and middle-income countries. It covers a range of topics on COVID-19, including basic information on the virus and how to mitigate its public health effects. The course is designed to synthesize the most important, high-level information on COVID-19 from a variety of well-respected resources in a practical way. Many of the resources are cited for your reference and include documents and guidelines from the World Health Organization, The Centers for Disease Control and Prevention, Johns Hopkins Bloomberg School of Public Health, the UN, and many other reliable sources. While community-based health workers are the primary audience for this course series, the topics covered are relevant for everyone involved in responding to this pandemic worldwide.

                  It is important to note that while these courses provide a generalized overview of COVID-19 and information on how to contain the spread of the disease, they cannot account for everything, especially as we are still learning day-to-day about the virus and its impact on our health and society. Therefore, please use this course as a guide, and continue to familiarize yourself with your context, including your country’s public health guidelines, in order to best customize the content we cover here for you and your community’s specific needs.

                  Source: COVID-19 Digital Classroom Courses

                  • David Imbago