Building Trust and Empathy for Healthcare Workers: Lessons Learned Videos

Breakthrough ACTION-Nigeria built the capacity of healthcare service providers in Nigeria using the “Building Trust and Empathy Around COVID-19: A Client-Centred Communication Approach”, which promotes positive client-provider interactions that ensure healthcare workers have the tools and capacity to address vaccine hesitancy (among themselves and with their clients) and encourage COVID-19 prevention, testing, and vaccination, and take care of themselves in high-stress situations such as the one COVID-19 presented.

The following are testimonials on lessons learned.

Views 345

Interpersonal Communication and Counseling: Improving Dialogue About COVID-19 Vaccination and Other Sensitive Topics

The rollout of the COVID-19 vaccine has highlighted the need for improved interpersonal counseling and communication (IPCC). Mis- and disinformation has muddled COVID-19 messaging, meaning that health providers have to spend extra time communicating with and counseling clients on vaccine side effects, risks, and benefits to ensure their concerns are addressed.

This course is intended for all health workers that interface with clients, including both in the health facility and at community-level. It offers an introduction and overview of IPCC, and techniques for counseling clients and countering myths and misinformation on an interpersonal level. Participants will learn how to better communicate with clients, as well as how to properly counsel clients to encourage behavior change. The course introduces new IPCC-related skills, provides a framework for sensitive counseling sessions, offers interactive exercises to practice these new skills, and includes job aids that can be printed and used in any counseling setting. Though the course focuses on counseling related to COVID-19 vaccination, it is widely applicable and useful for providers working in any health topic, from routine immunization to family planning to other health emergencies.


Views 992

Protecting Families Through Routine Immunization: A Message from Dr. Miracle Ogbu

Dr. Miracle Ogbu is the Ebonyi State Emergency Routine Immunization Coordinating Committee (SERICC) Coordinator, and he urges us to protect ourselves and our children by ensuring we get immunized/vaccinated against vaccine-preventable diseases.

Breakthrough ACTION Nigeria works with various stakeholders in Ebonyi State to improve immunization indices and protect families from vaccine-preventable diseases.

Source: Protecting Families Through Routine Immunization: A Message from Dr. Miracle Ogbu

Views 633

Mozambique Test 2 Treat Campaign Materials

COVID is not completely over yet, so these material draw attention to the symptoms of COVID so that people can go to the health unit to get tested in case of any symptoms and if positive, get treatment straight away if they have not passed five days.

Source: Mozambique Test 2 Treat Campaign materials

Views 1123

Liberia ‘Healthy Life’ Campaign

Since 2021, Breakthrough ACTION, led by Johns Hopkins Center for Communication Programs, has worked in close partnership with the Liberia Ministry of Health to develop COVID-19 communication materials. Many of the materials have been developed under the larger umbrella health campaign “Healthy Life”, while other materials have been developed for specific campaign surges (e.g., pediatric vaccinations).

Radio spots:

Print materials:


Views 600

Vaccination Week in the Americas 2023

The Pan American Health Organization (PAHO), together with the countries and territories of the Region of the Americas and its partners, celebrated the 21st annual Vaccination Week in the Americas (VWA) and the 12th World Immunization Week (WIW) under the call to action: Get Up-to-date, April 22 to 29, 2023 using the hashtag #EachVaccineCounts.

This links to their social media campaign: Vaccination Week in the Americas 2023

Views 478

COVID-19 Stickers in Malawi

A series of stickers in Chichewa featuring health workers and religious leaders encouraging various audiences, including youth, to get vaccinated.

Source: COVID-19 Stickers in Malawi

Views 823

COVID-19 Prevention and Testing Posters in Malawi

Two posters in Chichewa encourage masking to prevent COVID-19 and testing for COVID-19 when experiencing symptoms.

Source: COVID-19 Prevention and Testing Posters in Malawi



Views 327

Guidelines for Dialogue: Vaccination during Pregnancy

This guide is based on the observation that pregnancy is one of the risk factors for COVID-19 and offers the necessary recommendations to help pregnant women go through this important stage of their lives with the best health guarantees.

Source: Guidelines for Dialogue: Vaccination during Pregnancy

    Views 811