Building Trust and Empathy: Enabling Healthcare Workers to Prepare, Respond, and Recover from Emerging Pandemic Threats and Infectious Diseases Outbreaks

Breakthrough ACTION-Nigeria developed the “Building Trust and Empathy Around COVID-19: A Client-Centred Communication Approach” training curriculum aimed at promoting positive client-provider interactions that ensure healthcare workers have the tools and capacity to address vaccine hesitancy (among themselves and with their clients) and encourage COVID-19 prevention, testing, and vaccination as outlined in national guidelines and policies, and take care of themselves in high-stress situations such as the one COVID-19 presented.

This case study showcases the approach and key learnings from Ebonyi, FCT, and Oyo State.

Source: Building Trust and Empathy: Enabling Healthcare Workers to Prepare, Respond, and Recover from Emerging Pandemic Threats and Infectious Diseases Outbreaks

Name: Ramatu Ada Ochekliye
Email Address: ramatu@ba-nigeria.org

Johns Hopkins Center for Communication Programs

This website is made possible by the generous support of the American people through the United States Agency for International Development (USAID) under the Breakthrough ACTION Cooperative Agreement #AID-OAA-A-17-00017. Breakthrough ACTION is based at Johns Hopkins Center for Communication Programs (CCP).The contents of this website are the sole responsibility of Breakthrough ACTION and do not necessarily reflect the views of USAID, the United States Government, or Johns Hopkins University.

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