Interpersonal Communication and Counseling: Improving Dialogue About COVID-19 Vaccination and Other Sensitive Topics

The rollout of the COVID-19 vaccine has highlighted the need for improved interpersonal counseling and communication (IPCC). Mis- and disinformation has muddled COVID-19 messaging, meaning that health providers have to spend extra time communicating with and counseling clients on vaccine side effects, risks, and benefits to ensure their concerns are addressed.

This course is intended for all health workers that interface with clients, including both in the health facility and at community-level. It offers an introduction and overview of IPCC, and techniques for counseling clients and countering myths and misinformation on an interpersonal level. Participants will learn how to better communicate with clients, as well as how to properly counsel clients to encourage behavior change. The course introduces new IPCC-related skills, provides a framework for sensitive counseling sessions, offers interactive exercises to practice these new skills, and includes job aids that can be printed and used in any counseling setting. Though the course focuses on counseling related to COVID-19 vaccination, it is widely applicable and useful for providers working in any health topic, from routine immunization to family planning to other health emergencies.

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Building Trust and Empathy Around COVID-19: A Client-Centred Communication Approach

A participant’s booklet used to train facility-based healthcare workers on Building Trust and Empathy Around COVID-19.

Source: Building Trust and Empathy Around COVID-19: A Client-Centred Communication Approach

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    Guidelines for Health Care Workers on COVID-19

    The following steps help healthcare workers protect themselves, their clients, and other people they contact.

    Source: Guidelines for Health Care Workers on COVID-19

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      Factitious

      This is an interactive game from American University that helps you learn how to spot COVID-19 misinformation and disinformation. The game displays various news articles, social media posts, etc. and you will then determine if it is a trustworthy source or false/misleading.

      Source: Factitious

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        How to Talk About COVID-19 Vaccinations: Building Trust in Vaccination, A Guide, 2021

        In How to talk about COVID-19 Vaccinations: Building trust in vaccinations, the organization provides eight evidence-based communications techniques and tools.

        Source: How to Talk About COVID-19 Vaccinations: Building Trust in Vaccination, A Guide, 2021

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          Basic Psychosocial Skills: Training for COVID-19 Responders

          This is a new free online course on Basic Psychosocial Skills has been made available by the WHO CC UTS. The Basic Psychosocial Skills online Training is a FREE program for those affected by the pandemic designed to build resilience and mental health wellbeing for first responders and frontline health staff.

          Source: Basic Psychosocial Skills: Training for COVID-19 Responders

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            Digitized COVID-19 Training for Health Workers

            In response to the COVID-19 pandemic UNICEF, with the help of funding from Johnson & Johnson, US Centers of Disease Control and the Office of US Foreign Disaster Assistance (OFDA), has sourced and digitzed a health worker training content library that can be deployed on a variety of digital channels, including SMS, Social Media Messaging Apps (i.e., WhatsApp, Facebook Messenger, Viber, Telegram), and other app-based learning management systems.

            This resource will equip frontline health workers with the knowledge and skills needed to continue to provide preventative and promotive community services, to conduct risk communication and community engagement, and to support community-based surveillance. Health workers on the ground are supported with accurate and digestible messaging that they can readily deploy in their communities.

            Source: Digitized COVID-19 Training for Health Workers

              Views 1055