Building Trust and Empathy: Enabling Healthcare Workers to Prepare, Respond, and Recover from Emerging Pandemic Threats and Infectious Diseases Outbreaks

Reports and Studies

Breakthrough ACTION-Nigeria developed the “Building Trust and Empathy Around COVID-19: A Client-Centred Communication Approach” training curriculum aimed at promoting positive client-provider interactions that ensure healthcare workers have the tools and capacity to address vaccine hesitancy (among themselves and with their clients) and encourage COVID-19 prevention, testing, and vaccination as outlined in national guidelines and policies, and take care of themselves in high-stress situations such as the one COVID-19 presented.

This case study showcases the approach and key learnings from Ebonyi, FCT, and Oyo State.

FAQs about COVID-19 vaccination – “Sleeves Up” Campaign

Fact Sheet

This FAQ was developed by Breakthrough ACTION Guyana with support from the MOH to support the “Sleeves Up” campaign. It is intended for use as a tool by Healthcare workers to address concerns from patients.

Resources for integrating COVID-19 vaccination into the Expanded Vaccination Program (EPI) in MALI

PostersRadio/Audio SpotsSocial Media

These posters, pamphlets and audio spots were developed by USAID, in collaboration with the National Center for Health Information, Education, and Communication(CNIECS), to ensure the integration of COVID-19 vaccination into routine activities.

Dr Tracy Bovell Talks on Long Covid

TV spotsVideo

This video was created by the Ministry of Health-Guyana and features Dr. Tracey Bovell, Doctor in Charge of the Infectious Disease Hospital talking on Long COVID.

Dr Mallika Mootoo (Pediatrician) Endorses the COVID-19 Vaccine for Children.

TV spotsVideo

Dr. Mallika Mootoo is a private pediatrician in Guyana. In this video, she encourages all parents to get their children vaccinated.

Liberia Routine Immunization Resources

TV spotsVideo

Breakthrough ACTION worked in close collaboration with the Ministry of Health, the Ministry of Education, County and District Health Teams, and other implementing partners to develop resources and tools to support routine immunization (including COVID-19) campaigns.

Building Trust and Empathy for Healthcare Workers: Lessons Learned Videos

Reports and StudiesTestimonialsVideo

Breakthrough ACTION-Nigeria built the capacity of healthcare service providers in Nigeria using the “Building Trust and Empathy Around COVID-19: A Client-Centred Communication Approach”, which promotes positive client-provider interactions that ensure healthcare workers have the tools and capacity to address vaccine hesitancy (among themselves and with their clients) and encourage COVID-19 prevention, testing, and vaccination, and take care of themselves in high-stress situations such as the one COVID-19 presented.

Interpersonal Communication and Counseling: Improving Dialogue About COVID-19 Vaccination and Other Sensitive Topics

Clinical/Technical GuidanceOnline CourseTraining/Education

The rollout of the COVID-19 vaccine has highlighted the need for improved interpersonal counseling and communication (IPCC). Mis- and disinformation has muddled COVID-19 messaging, meaning that health providers have to […]

Protecting Families Through Routine Immunization: A Message from Dr. Miracle Ogbu

Radio/Audio SpotsSocial MediaVideo

Dr. Miracle Ogbu, Ebonyi State Emergency Routine Immunization Coordinating Committee (SERICC) Coordinator, urges us to protect ourselves and our children by ensuring we get immunized/vaccinated against vaccine-preventable diseases.

Mozambique Test 2 Treat Campaign Materials

InfographicsPostersSBC CampaignSocial MediaStrategies

COVID-19 is not completely over yet, so these material draw attention to the symptoms of COVID so that people can go to the health unit to get tested in case of any symptoms and if positive, get treatment straight away if they have not passed five days.

Liberia ‘Healthy Life’ Campaign

PostersRadio/Audio SpotsSBC CampaignSocial Media

Since 2021, Breakthrough ACTION, led by Johns Hopkins Center for Communication Programs, has worked in close partnership with the Liberia Ministry of Health to develop COVID-19 communication materials. Many of the materials have been developed under the larger umbrella health campaign “Healthy Life”, while other materials have been developed for specific campaign surges.

Vaccination Week in the Americas 2023

InfographicsSBC Campaign

The Pan American Health Organization (PAHO), together with the countries and territories of the Region of the Americas and its partners, celebrated the 21st annual Vaccination Week in the Americas (VWA) and the 12th World Immunization Week (WIW) under the call to action: Get Up-to-date, April 22 to 29, 2023 using the hashtag #EachVaccineCounts.

COVID-19 Stickers in Malawi

SBC Campaign

A series of stickers in Chichewa featuring health workers and religious leaders encouraging various audiences, including youth, to get vaccinated.

COVID-19 Prevention and Testing Posters in Malawi

PostersSBC Campaign

Two posters in Chichewa encourage masking to prevent COVID-19 and testing for COVID-19 when experiencing symptoms.

Guidelines for Dialogue: Denialist theories about COVID-19 and vaccines

Clinical/Technical Guidance

This guide presents scientific evidence on COVID-19 that dismantles the main rumors and conspiracy theories that hinder the work of health personnel in extending vaccination among the population. It also provides links to official sites where the above-mentioned data can be consulted.