UNICEF COVID-19 SMS Messages for Community Health Workers

This resource is designed to help COVID-19 community health workers build skills and strengthen their training by receiving tailored SMS messages, including notes and references from existing global COVID-19 specific resources and tools. Resources include those developed by UNICEF and other partners in communication networks dedicated to curating essential, evidence-based messages on the current pandemic for social and behavior change communication practitioners.

Source: UNICEF Messages for COVID-19

    Nota Técnica: Consideraciones para la Comunicación Sobre las Vacunas Contra el COVID-19

    A medida que alrededor del mundo se están administrando las vacunas contra el COVID-19, algunos países y localidades están desarrollando estrategias de comunicación de riesgo y participación comunitaria (Risk Communication and Community Engagement, RCCE) y planificando campañas para promover la aceptación y recepción de las vacunas. Para apoyar dichos esfuerzos, esta nota técnica proporciona un resumen de los siguientes aspectos:

    • Pasos para desarrollar una estrategia de RCCE
    • Consideraciones adicionales para la comunicación sobre las vacunas
    • Manejo de información errónea y rumores

    Source: Nota Técnica: Consideraciones para la Comunicación Sobre las Vacunas Contra el COVID-19

      Communication sur les Vaccins Contre la COVID-19 : Dossier Technique

      Alors que les nations de par le monde déploient les vaccins contre la COVID-19, les pays et les localités élaborent des stratégies de communication des risques et d’engagement communautaire (CREC) et planifient des campagnes pour promouvoir le recours à la vaccination et son acceptation. Pour soutenir ces efforts, le présent dossier technique offre un aperçu des points suivants :

      • Étapes de l’élaboration d’une stratégie de CREC
      • Autres considérations relatives à la communication sur les vaccins
      • Stratégies de gestion des rumeurs et des informations

      Guide to Prevention and Control of COVID-19 in Services of Health

      The Coronavirus topic was included in the Guide for the Prevention and Control of COVID-19 in Health Services of the Ministry of Public Health and Social Assistance of Guatemala.

      To facilitate dissemination, a brochure and poster were produced. In addition, workshops were held with staff from the MOH and the municipalities of Nebaj, Chajul, Nebaj and Sacapulas in Quiché.

      Source: Guide to Prevention and Control of COVID-19 in Services of Health

        Nudges, vaccination psychology and messaging

        The Washington Post conducted research which showed that using various text messages increased vaccine uptake. The same strategy could be used by state health departments to encourage teenagers and adults to schedule an appointment for the COVID-19 vaccine.

        Source: Nudges, vaccination psychology and messaging

          The COVID-19 Infodemic — Applying the Epidemiologic Model to Counter Misinformation

          The authors of this article believe that, “the intertwining spreads of the [COVID-19] virus and of misinformation and disinformation require an approach to counteracting deceptions and misconceptions that parallels epidemiologic models by focusing on three elements: real-time surveillance, accurate diagnosis, and rapid response.”

          Source: The COVID-19 Infodemic — Applying the Epidemiologic Model to Counter Misinformation

            Communicating about COVID-19 Vaccines: A Technical Brief

            As nations around the globe are rolling out COVID-19 vaccines, countries and localities are developing risk communication and community engagement (RCCE) strategies and planning campaigns to promote vaccine uptake and acceptance. To assist those efforts, this technical brief provides an overview of the following:

            • Steps in developing an RCCE strategy
            • Additional considerations for vaccine communication
            • Ways to manage misinformation and rumors

            Source: Communicating about COVID-19 Vaccines: A Technical Brief

              Real-Time Rumor Tracking for COVID-19: System Design and Implementation Guide

              This document is written for humanitarian or public health organizations as well as national governments seeking to document rumors in a systematic and dynamic fashion.

              First, the document provides an overview of the role of rumors in a public health or humanitarian emergency, followed by a summary of the community-based approach taken by Breakthrough ACTION during the COVID-19 pandemic.

              Finally, the guide lays out an application of this approach using the District Health Information System 2 (DHIS2) open source software platform, including an overview of a pre-configured metadata package that can be installed on a new DHIS2 system or imported to an existing system.

              While this guide and the associated DHIS2 package were developed for COVID-19, rumors play a role in a variety of public health issues. Real-time monitoring of rumors thus provides a unique opportunity for dynamic two-way communication with communities.

              Source: Real-Time Rumor Tracking for COVID-19: System Design and Implementation Guide

                Overcoming COVID Myths and Fears in Malawi

                This article describes the effects of a UN-supported system of emergency care centers to care for COVID-19 patients in Malawi, a country where many do not receive proper medical care due to their distance from medical facilities.

                Centers were established at several rural hospitals across Malawi’s 28 districts, bringing COVID-19 healthcare closer to rural people who constitute 80 per cent of the population.

                The UN also equipped 1,800 health workers with COVID-19 training and personal protective equipment (PPE). It has been regularly reaching over 14 million people with messages encouraging prevention and access to treatment for those who do not feel well. A network of volunteers from over 300 community-based organisations – together with community radio stations, community leaders, a toll free line, and mobile phone messages sent through a dedicated platform – are used to communicate with people in remote parts of Malawi about the dangers of COVID-19 and the benefits of vaccination.

                Source: Overcoming COVID Myths and Fears in Malawi

                  Field Experience Summary: Rumour Management, Nigeria

                  Misinformation on COVID-19 in rural Nigeria was widespread. Rumours included that only those in cities, Egyptians, the rich, or people over 40 could get sick. In addition, rumours spread that alcohol consumption could prevent COVID-19 (based on the use of alcohol hand sanitiser), or that eating raw garlic could prevent it. While some of the stories and information were in the public domain prior to ActionAid Nigeria’s intervention in these communities, the precise levels misinformation in the community were brought to light during a preliminary visit to understand the needs of the population. The rumours meant that people were not taking proper precautions to avoid contracting the virus. In each of their communities they visited ActionAid Nigeria found that there was no social distancing, markets were full and worship centres crowded.

                  In addition, ActionAid Nigeria noticed that COVID-19 awareness campaigns focused heavily on urban centres, and that radio channels and posters tended to target urban populations. Many rural communities lack network coverage, meaning they had limited access to the media campaigns ongoing. They found that in rural villages, many people were not even aware that COVID-19 existed, and that life was carrying on as normal. The objectives of ActionAid Nigeria’s programme were to raise awareness of COVID-19 symptoms, prevention, and services, as well as to dispel myths.

                  To manage rumours and misinformation, ActionAid Nigeria have been running a ‘door to door’ campaign in rural communities. They have a team of 14 people in each community, including nine from their existing community team and five community facilitators.

                  Source: Field Experience Summary: Rumour Management, Nigeria