Cambodia’s 115 Hotline: Successful COVID-19 Digital Response

An existing hotline in Cambodia has been scaled up for COVID-19 Digital Response, going from 500-600 calls per day to 18,000 calls on peak days. Roughly 75% of callers access the health education menu and 25% are reporting suspect COVID-19 cases/symptoms.

Cambodia CDC is using the hotline as a primary first point of contact for all potential COVID-19 cases in the country – surveillance officers have staffed up to answer calls around the clock, screen callers, and direct them to appropriate rapid response teams/contract tracing teams for verification and testing.

As testing is still very limited, this approach is helping them reduce the overall burden on the health system – trying to give people the education and screening they need remotely.

Expanding the 115 Hotline has allowed the Cambodian government to efficiently and effectively implement a response to the outbreak in their country.  The ability to respond quickly, and reduce the burden of wasting critical time looking for or developing new solutions is just one of many.

This article lists several reasons for the success of the hotline.

Source: Cambodia’s 115 Hotline: Successful COVID-19 Digital Response

    Children’s and Caretakers’ Animation Series on COVID-19 – Episode 1

    The COVID-19 response under Breakthrough ACTION Cambodia includes a six-episode children’s and caretakers’ animated series aimed at disseminating key COVID-19 messages focused on key behaviors (e.g., handwashing, self-isolation) and prevention of COVID-19.

    This was developed in coordination with UNICEF and approved by the Ministry of Education, Youth and Sport (MoEYS). This first episode aired in May 2020 and was shared through the Facebook pages of the MoEYS, UNICEF and Save the Children, and broadcasted on several  local TV channels. It is available in Khmer and sign language.

    The series is available on Facebook and YouTube.

    Source: Children’s and Caretakers’ Animation Series on COVID-19 – Episode 1

      Cambodia Coronavirus IVR Game Script

      This is a script created for an Interactive Voice Response (IVR) COVID-19 game as part of the COVID-19 campaign in Cambodia.

      The IVR script contains questions put to the caller.  The caller receives several options to respond to the question, by pressing numbers on the phone. If the caller answers incorrectly, a negative sound is heard and then the correct answer and more information is supplied. If the caller answers correctly, a positive sound is heard, and more information is supplied.

      Source: Cambodia Coronavirus IVR Game Script