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1

Building Trust and Empathy for Healthcare Workers: Lessons Learned Videos

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Breakthrough ACTION-Nigeria built the capacity of healthcare service providers in Nigeria using the “Building Trust and Empathy Around COVID-19: A Client-Centred Communication Approach”, which promotes positive client-provider interactions that ensure healthcare workers have the tools and capacity to address vaccine hesitancy (among themselves and with their clients) and encourage COVID-19 prevention, testing, and vaccination, and take care of themselves in high-stress situations such as the one COVID-19 presented.

3

“KwentoSerye” – an online conversation with teens!

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Breakthrough ACTION Philippines launches an online conversation program with teens called “KwentoSerye” (story series). This program aims to be a safe space for teens to talk about their health and well-being. The first two episodes that premiered on the I Choose #MalayaAkongMaging Facebook page focused on the teens’ experiences during the COVID-19 pandemic. The conversations revolved around how teens felt during the lockdown and when the COVID-19 vaccines for them were finally available.

5

SOP for Mental Health and Psychosocial Support Call Center

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The Standard Operating Procedure (SOP) has been developed by Breakthrough ACTION to ensure a standardized service mechanism/protocol for the service providers at the Mental Health & Psychosocial Support (MHPSS) helplines, call centers, and telepsychology centers throughout the country.

7

Mental Health Booklet for Teens

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This booklet was designed by Breakthrough ACTION Philippines for Filipino teens in response to their stated need for mental health support and resources.

8

Improving Mental Health Services in Bangladesh Through the Mental Health Gap Action Plan

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To address the widening gap between mental health needs and the availability of mental health care professionals, Dr. Helal Uddin Ahmed, Assistant Professor of Child Adolescent and Family Psychiatry, National Institute of Mental Health worked with Breakthrough ACTION to develop a standard operating procedure for mental health and psychological support call centers.

9

How is COVID-19 affecting parents’ mental health

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Being a parent is a daily challenge and faced with the realities of COVID 19, social distancing and self-quarantine, it may be a struggle. For parents, the best way to help their children is to firstly take care of themselves.

Self-care during these times is not selfish because it enables the caregivers to be there for their children as a stable, calm and soothing parent. This way, parents will also be able to better understand their children and help them feel reassured, relaxed and focused.