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1

Building Trust and Empathy for Healthcare Workers: Lessons Learned Videos

Breakthrough ACTION-Nigeria built the capacity of healthcare service providers in Nigeria using the “Building Trust and Empathy Around COVID-19: A Client-Centred Communication Approach”, which promotes positive client-provider interactions that ensure healthcare workers have the tools and capacity to address vaccine hesitancy (among themselves and with their clients) and encourage COVID-19 prevention, testing, and vaccination, and take care of themselves in high-stress situations such as the one COVID-19 presented.

2

Interpersonal Communication and Counseling: Improving Dialogue About COVID-19 Vaccination and Other Sensitive Topics

The rollout of the COVID-19 vaccine has highlighted the need for improved interpersonal counseling and communication (IPCC). Mis- and disinformation has muddled COVID-19 messaging, meaning that health providers have to […]

4

Designing Social and Behavior Change Solutions to Support Pediatric COVID-19 Vaccine Uptake: A Technical Brief

As countries continue to expand eligibility for COVID-19 vaccination, programs will benefit from considering how efforts to encourage pediatric vaccine uptake may differ from supporting uptake in the broader population. This brief guides practitioners and policymakers through applying a behavioral design approach to developing tailored social and behavior change solutions.

5

Leveraging PHC for COVID-19 Vaccination Efforts

As people’s first and most trusted point of contact with the health care system, Primary Health Care (PHC) has a vital role to play in vaccination efforts. This document takes global guidance and best practices as a starting point to suggest actionable ways in which PHC can be leveraged for COVID-19 vaccination.

6

Closing the COVID-19 Vaccine Uptake Gap Among Health Workers in Low- and Middle-Income Countries

Health workers are a priority group for COVID-19 vaccination, yet many still have not taken the vaccine, especially in low- and middle-income countries. In countries where overall vaccination rates are still quite low, health workers may also face more barriers to getting vaccinated. Public health programs thus need innovative approaches to support health workers’ acceptance and uptake of the COVID-19 vaccine.

9

COVID-19 Vaccines Hesitancy Among Community Health Workers in Ethiopia and Associated Factors – Brief Report

CCP/Ethiopia conducted a cross-sectional community-based assessment of community health workers’ (CHWs) hesitancy toward COVID-19 vaccines during June and July 2022. CHWs include both Health Extension Workers (HEWs) and Women Development Army (WDA). The assessment aimed to inform risk communication and vaccine promotion programs in Ethiopia. Face-to-face interviews were used to collect information from CHWs regarding exposure to messages about COVID-19 vaccines, risk perceptions and practices related to COVID-19 vaccines.

10

Building Trust and Empathy Around COVID-19: A Client-Centred Communication Approach

A participant’s booklet used to train facility-based healthcare workers on Building Trust and Empathy Around COVID-19.